Maceio Town Hall | SUS ombudsman receives award for excessive…

For his glorious efficiency, the Ombudsman of Maceió SUS acquired an award on the 1st Meeting of Ombudsman Networks in Maceió, promoted by the Municipal Department of Internal Control (SMCI). The occasion happened this Monday (19) on the headquarters of the Municipal Education Department (Semed) and aimed to debate, strengthen and enhance the Ombudsman system within the city of Maceio.

Josien Moreira, SUS ombudsman, celebrates the achievements of the municipal well being division.

“It just isn’t simple to realize belief or inner and exterior recognition, however with loads of work we received and this award is the harvest of what now we have sown throughout these 17 years of our ombudsman’s existence, which each day brings us expertise and coaching that provides us permits us to supply ever higher service to customers,” he celebrates.

Josien Moreira, SUS Ombudsman. Photo: Ascom Semed

“Among the standards analyzed for this award was the excessive decision fee of requests and responses given to customers. The SUS ombudsman stood out very a lot on this regard with very excessive percentages of customers who rated us and that is very satisfying for us as we’re heading in the right direction”, concludes Josien Moreira, SUS ombudsman.

The information assessed for the award are 2021 and 2022. In addition to the SMS, SIMA’s ombudsman was additionally honored with the award for staff who’re a part of the sector ombudsman with the very best outcomes and acquired a cup in recognition of the work developed within the public sector.

Other awards

This just isn’t the primary time the SUS ombudsman has been awarded. In July of this 12 months, the company acquired a certificates of participation within the strategy of institutional accreditation of SUS ombudsmen, carried out via a partnership between the Osvaldo Cruz Foundation (Fiocruz), the Pan American Health Organization (PAHO), the National Council of Secretaries of Health (Conass) and the National Council of the municipal well being departments (Conasems).

This is the second award the ombudsman has received this year.  Photo: Ascom SMS

This is the second award the ombudsman has acquired this 12 months. Photo: Ascom SMS

The recognition given by the Certificate of Accreditation goals to combine the ombudsman right into a system with a excessive commonplace of high quality to be a benchmark for efficiency and backbone. The official sealing ceremony, the subsequent step on this course of, is deliberate to happen in Rio de Janeiro with the participation of representatives of all SUS ombudsmen.


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