Maceio Town Hall

Responsible for receiving complaints, complaints, solutions, compliments and different manifestations from residents concerning the providers and help supplied by SUS, the SUS ombudsman in Maceio has the primary goal of guaranteeing and increasing the entry of residents within the efficient train of their rights, appearing as a administration instrument and a instrument to strengthen social management.

Officially established in 2006, the SUS Ombudsman within the Municipality has consolidated through the years its function as one of many primary channels of communication between residents and public well being administration, aiming to ensure the standard of providers supplied not solely throughout the inner construction of the Municipal Health Secretariat (SMS ) – well being models and different providers – but in addition in outpatient and hospital providers contracted by the SUS.

According to the SUS ombudsman in Maceió, Josiene Barbosa, the ombudsman acts as an middleman between the buyer and administration to make sure that residents are heard and search an answer to their requests.

“The primary goal of the SUS ombudsman in Maceio is to facilitate customers’ entry to the general public service by simplifying the procedures. It bridges the hole between the management and the residents, thereby appearing as a mediator in these relationships in order to make sure the standard of communication between the 2 events. And its mission is to allow the rights of residents to be heard and their private and even collective calls for to be glad. In addition, the ombudsman is a administration instrument that qualifies the complete service of the general public well being community”, he says.


In 2022, the SUS ombudsman in Maceio acquired a certificates of participation within the institutional accreditation technique of the SUS ombudsman. The recognition is because of the truth that Maceio’s ombudsman is the primary among the many 24 ombudsmen within the nation to finish all of the levels of the method that results in the granting of an institutional accreditation seal, which might be delivered in 2023.

The Ministry of Health acknowledged the SUS ombudsman in Maceio as one of the vital profitable makes an attempt at ombudsman providers within the nation. In this manner, the sector makes a distinction within the Municipality, consolidating its function as one of many primary channels of communication between residents and public well being administration.

“We can be found to the inhabitants to obtain complaints, condemnations, compliments, requests and solutions concerning the providers supplied by the SUS community within the Municipality, giving applicable references to the search and guaranteeing pace within the consumer’s response. We signify the view of this client who advantages from the general public well being care system”, emphasizes the ombudsman.

How to contact?

The SUS Ombudsman in Maceio works on the headquarters of the Municipal Health Secretariat (Rua Dias Cabral, 569 – Centro), from Monday to Friday, from 7 am to 1 pm. Contacts can be made by telephone. (82) 3312-5441 or by means of emails and


Rua Dias Cabral, 569 – Center
CEP 57020-250 // Phone: 82 3312-5400
Opening hours: Monday to Friday from 8 am to 2 pm.

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